CHOCOLATE QUEEN IS NOW AVAILABLE | ORDER MULTIPLE FRAGRANCES AND GET 40% OFF 

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Customer Service

SHIPPING, RETURNS & REFUNDS

SHIPPING, RETURNS & REFUNDS

SPECIAL OFFERS

CONTACT US

Shipping, Returns & Refunds

special offers

Contact us

TERMS & CONDITIONS

Navitus Parfums aims to provide customers with the highest quality fragrances with the highest quality of ingredients in addition to providing our customers with an enjoyable and efficient shopping experience. Our policies are aimed at being fair and transparent in order to facilitate your experience with our brand and company.

REFUNDS & RETURNS

Once the operations team starts to process the order placed by the customer, the order cannot be cancelled and a refund cannot be processed. Additionally, fragrances can only be returned back to us for a refund if they are sealed in their original cellophane packaging and have not been used and reach us in a safe condition. In such case, the item needs to be shipped back to us at the cost of the customer and once it meets our quality inspection, only then, will a refund be issued after deduction of a restocking fee of $18.95. If the item is received back damaged, then no refund can be processed. Additionally, any Items that have been opened from their original seal and cellophane packaging will not be accepted for returns, refunds or exchanges. .

EXCHANGE POLICY FOR DAMAGED ITEMS

We ensure that the fragrances leave our warehouse in appropriate packaging and are aimed at reaching the buyer in the best possible condition. However we cannot control how customs of buyers’ countries check the item, and therefore are not responsible for any checks undertaken by customs departments internationally. Please contact our customer service in the details at the contact us section of this website should you wish to discuss any subject further.

DUTY OF CARE & ACKNOWLEDGEMENT OF TERMS

It is your responsibility to familiarise yourself with this policy. By placing an order for any of our products, you indicate that you have read this policy and that you agree with and fully accept the terms of this policy.

INTERNATIONAL SHIPPING

Due to the complexities of international shipping, we can only process and ship international orders every 4-8 business days. Any duties and taxes levied by the destination country are beyond our control and are to be valued by the destination country and to be collected directly from customer by the courier before delivery. Thank you in advance for your understanding.